SKILLSET-4: Managing operational plans (customer service)

Skillset learning objectives:

As a leader you have a responsibility to make sure those following you are given every opportunity to achieve their work goals. But at the the end of the day you also have a job to do!

You also have goals to meet, targets to achieve, personal work responsibilities.

In this skillset you will learn how to manage your workload, create and implement operational plans, as well as plan for contingencies. 

You will learn the importance of monitoring and reporting on the performance of you and your team against set targets and how that can improve productivity and overall results.